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Store Policy

CUSTOMER CARE

Store Policy

1. Order Processing and Shipping

  • Order Processing Time: All orders are processed within 24 hours on business days. Orders placed on weekends or public holidays will be processed on the next business day.

  • Shipping Time: Standard shipping takes 3-7 days. International shipping times may vary depending on the destination and logistics.

  • Shipping Costs: Free shipping is provided on orders over a certain amount. (Shipping fees may vary by region and product.)

  • Tracking Information: Once your order is shipped, you will receive an email with tracking information.

2. Returns and Exchanges

  • Return Policy: Returns are accepted within 30 days of receiving the product. The product must be in its original condition and packaging.

  • Exchange Policy: Exchanges are available for defective or incorrectly shipped products at no extra cost. Please contact customer service to arrange an exchange.

  • Return Procedure: To return a product, contact our customer service team for return instructions and the return address. Return shipping costs are the customer’s responsibility.

3. Refund Policy

  • Refund Conditions: Refunds are processed after the returned product is inspected. Depending on the condition of the product, a full or partial refund may be issued.

  • Refund Processing Time: Refunds are processed within 7-10 days after the returned product is received. Refunds will be issued to the original payment method.

4. Product Information and Quality Assurance

  • Product Information: We strive to provide accurate product information on our website, but there may be errors. For detailed information or inquiries, please contact customer service.

  • Quality Assurance: All products undergo quality inspection, and warranty is provided for manufacturing defects. If you encounter any issues, please contact customer service for assistance.

5. Privacy Policy

  • Privacy Protection: Customer information is securely protected and will not be shared with third parties. For more details, please refer to our [Privacy Policy link].

6. Customer Service

  • Contact Information: For customer service inquiries, please contact us at [Customer Service Email] or [Customer Service Phone Number]. Our hours are Monday to Friday, 10:00 AM - 6:00 PM (GMT).

  • Frequently Asked Questions: Check our [FAQ link] for answers to common questions.

PRIVACY & SAFETY

Privacy & Safety

1. Privacy Policy

  • Information Collection: We collect personal information, such as your name, email address, and shipping address, to process your orders and provide you with a better shopping experience. We may also collect information about your browsing activity on our site to enhance your user experience.

  • Use of Information: Your personal information is used solely for processing orders, providing customer support, and improving our services. We may also use your email address to send you promotional offers and updates, but only if you have opted in to receive such communications.

  • Information Sharing: We do not share or sell your personal information to third parties except as necessary to fulfill your orders (e.g., sharing with shipping carriers) or as required by law. We may share information with trusted partners who assist us in operating our website and providing services, provided they agree to keep your information confidential.

  • Data Security: We implement a range of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmission, and we follow industry best practices to ensure your data is protected.

  • Cookies and Tracking: We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our website. Cookies help us remember your preferences and provide personalized content. You can manage cookie preferences through your browser settings.

  • Your Rights: You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any concerns about how your information is handled, please contact us at [Privacy Contact Email].

2. Safety Measures

  • Secure Transactions: Our website uses industry-standard security measures to ensure that all transactions are secure. Payment information is processed through secure payment gateways, and we do not store your credit card details.

  • Account Protection: It is your responsibility to keep your account login credentials confidential. If you suspect that your account has been compromised, please notify us immediately so we can take appropriate action.

  • Fraud Prevention: We employ various tools and procedures to detect and prevent fraudulent activity. In the event of suspected fraud, we may take additional steps to verify the authenticity of transactions and protect your account.

  • Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or safety measures of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

  • Changes to Policy: We may update our Privacy & Safety policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

3. Contact Us

If you have any questions or concerns about our Privacy & Safety policies, please contact us at [info@envomhealth.com] We are committed to addressing any issues and ensuring your privacy and safety.

TERMS OF USE

Terms of Use

1. Acceptance of Terms

By accessing and using our website [Your Website URL] (the "Site"), you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with these terms, please do not use our Site.

2. Changes to Terms

We reserve the right to modify these Terms of Use at any time. Any changes will be posted on this page, and your continued use of the Site following any such changes constitutes your acceptance of the new terms.

3. Use of the Site

  • Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use this Site.

  • Account Responsibility: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

4. Intellectual Property

  • Ownership: All content on the Site, including text, graphics, logos, images, and software, is the property of [Your Company Name] or its content suppliers and is protected by copyright and other intellectual property laws.

  • Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not reproduce, distribute, or create derivative works based on any content from the Site without express written permission from [Your Company Name].

5. User Conduct

  • Prohibited Activities: You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Site or interfere with any other party's use of the Site.

  • Content Submission: You may not submit any content that is unlawful, defamatory, obscene, or otherwise objectionable. By submitting content, you grant [Your Company Name] a perpetual, royalty-free, worldwide license to use, reproduce, and display such content.

6. Links to Third-Party Sites

The Site may contain links to third-party websites. These links are provided for your convenience, and we do not endorse or assume any responsibility for the content or practices of these sites. You access third-party sites at your own risk.

7. Disclaimers

  • Site Availability: The Site is provided on an "as is" and "as available" basis. We do not guarantee that the Site will be available at all times or that it will be free from errors or viruses.

  • No Warranty: [Your Company Name] makes no representations or warranties of any kind, express or implied, regarding the operation or availability of the Site, or the information, content, materials, or products included on the Site.

8. Limitation of Liability

To the fullest extent permitted by law, [Your Company Name] shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Site or any information, content, or materials provided on the Site.

9. Indemnification

You agree to indemnify and hold harmless [Your Company Name], its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or related to your use of the Site or violation of these Terms of Use.

10. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles. Any disputes arising out of or related to these Terms of Use or your use of the Site shall be resolved in the courts of [Your Jurisdiction].

11. Contact Information

If you have any questions or concerns about these Terms of Use, please contact us at:

PAYMENT METHODS

- Credit / Debit Cards - PAYPAL - Offline Payments

Paying Methods
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